FAQ

DO YOU HAVE AN ETSY STORE?

Yes, TJ Indigo is on etsy at tjindigo.etsy.com

RETURNS AND EXCHANGES

I want you to love our garments! However in case of errors on part of TJ Indigo please message photo of the issue and we will accept returns on an individual basis (with the exception of custom made orders) within 14 days of receiving shipment less shipping costs. 

We do not offer refunds on custom or lost items. Please contact me if you have questions.

SHIPPING

US and Canada - Your parcel will be shipped with a tracking number and usually takes 4 to 10 business days to arrive depending on your location. If you would like expedited shipping (2-3 days) please message me for details.

EU, Australia, NZ and everywhere else you might be, your parcel will be shipped with tracking number and should arrive in 2-4 weeks. If you would like to upgrade to express shipping please message me for options and I will do my best to accommodate your deadline.

For custom orders turnaround time is 2-4 weeks depending on complexity and fabric availability.

If you are located in Toronto area message me for free shipping code and we can arrange pickup or delivery instead. Still have questions? Please don't hesitate to message me.

NOT SURE ABOUT THE SIZES

Most of our clothing is designed to take your shape and is ONE SIZE. Send me a message and we will be able to assist you if you are not sure about sizing.

CARE INSTRUCTIONS

All our garments ship pre-washed. We recommend that your indigo dyed garments are hand/machine washed in cold water and hanged to dry.

Items such as bedding, baby items and cotton tshirts can be washed in a laundry machine in cold water and machine dried. First and second washing should be separate from others, but after that dye will not transfer onto other clothing and can be washed with similar clothing. Do not bleach. Do not dry clean. 

DO YOU MAKE CUSTOM ORDERS?

Yes, I love custom orders, please don't hesitate to email me at tjtiedye@gmail.com with your questions.

WHAT IS NATURAL INDIGO MADE OF?

Flowers. Indigofera tinctoria, also called true indigo, is a species of plant from the bean family. Indigo is the only natural source of 'true blue' color. While some other natural materials may yield various blues, plant based indigo generates the only colourfast method. 

DO I NEED TO HAVE A HAREM TO ORDER YOUR HAREM PANTS?

No, no harem is necessary. But they are so comfortable and stylish, be ready to get lots of compliments. :D